FAQs

 Q&A

1. Are you manufacturer of Mirabox?

---Yes, we are the original manufacturer of Mirabox and owner of the brand.

2. Can you add my Logo on the device?And how long does it take to add my Logo?

---Yes, we can do OEM and ODM. around 2-3 days after the designed is comfirmed by you or you can give us your design directly.

If you are interested in designing your logo metal box, only purchase PCBA, it is also ok.

3. What method is your shipping method? And how long does it take?

---We use DHL normally to ship, sometimes fedex,ups, it takes around 4-7 working days to arrive.

 4. I am distributor, Can i have your distribution policy and distribution price?

---Yes, please contact with our sales1@hotspotek.com or service@miraboxbuy.com

5. Can I visit your factory for factory checking?

---Yes, we can accept factory checking.

6. I am a system integrator, can i find solution from you?

---Yes, we have R&D team and engineering team, can provide prefessional advices. Just write to us: service@miraboxbuy.com or instant contact way below

7. What is your warranty?

---12 months. For old customers, our warranty is forever, we will send parts for you to fix or send replacement together with your next shippment.

8. After-sales service?

----Please email your issue with your order number "Mirabox xxxx" to get fast reply.